Operations Hub

Every department.
One system.

Housekeeping, spa, transport, maintenance, procurement, guest CRM, loyalty programs, and inventory control — all unified in one platform. No department left behind, no data siloed.

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9 Departments

One platform covers
your entire operation.

Most hotel systems stop at reservations and billing. Proxvera goes all the way — from the linen room to the loyalty portal.

Housekeeping

Real-time room board, zone-based tasks, attendant workload, supervisor inspections, and mobile interface.

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Minibar & Linen

Consumption tracking with auto folio posting, linen management, laundry cycles, and par stock levels.

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Maintenance

Request system with priority routing, category-based assignment, and preventive maintenance scheduling.

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Lost & Found

Digital register with photo uploads, status tracking, and guest notification for found items.

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Spa & Wellness

Service catalog, therapist scheduling, time slots, booking management, and direct folio posting.

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Activities

Activity master with scheduling, capacity limits, guest bookings, and revenue tracking.

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Transport

Vehicle fleet, route rates, driver assignment, guest booking, and airport transfer management.

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Guest CRM & Loyalty

Guest profiles, stay history, feedback, loyalty tiers, points ledger, membership plans, and self-service portal.

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Procurement & Inventory

PR/PO workflow, 3-way GRN matching, multi-store stock, transfers, recipe costing, and FIFO valuation.

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Housekeeping

Real-time room board.
Zero guesswork.

Every room status visible at a glance. Assign tasks by zone, balance attendant workloads, and let supervisors inspect — all from one board.

Live Room Board

Real-time status for every room: Clean, Dirty, Inspected, Out of Order, Out of Service — color-coded and filterable.

Zone-Based Task Assignment

Divide your property into zones (floors, wings, buildings). Assign attendants to zones with task templates for consistent standards.

Workload Balancing

See each attendant's room count and estimated time. Redistribute tasks automatically when someone calls in sick.

Mobile-Friendly Interface

Housekeepers update room status from their phones. No app install needed — fully responsive web interface.

Priority-Based Assignment

VIP arrivals, early check-ins, and due-out rooms automatically rise to the top. Front desk priority requests flow through instantly.

Supervisor Inspection

Supervisors inspect cleaned rooms before marking as ready. Inspection checklist ensures nothing is missed. Failed rooms bounce back to attendant.

Housekeeping Room Board
Clean: 42 Dirty: 18 Inspected: 28 OOO: 2 OOS: 1
101
Clean
102
Clean
103
Dirty
104
Inspected
105
Clean
106
OOO
201
Inspected
202
Dirty
203
Clean
204
Clean
205
Dirty
206
Inspected
Attendant Workload
Priya M.
12 rooms
Raju K.
10 rooms
Meena S.
14 rooms
Minibar & Linen

Track every item.
Auto-post to folio.

Minibar consumption and linen management with zero paperwork. Housekeepers log items on their phones, charges flow to the guest folio automatically.

Minibar Consumption Tracking

Housekeepers scan and log minibar items consumed during room cleaning. Charges auto-post to the guest folio in real time.

Linen Management

Track linen items by type (towels, sheets, pillowcases). Log laundry send/receive cycles with quantity reconciliation.

Par Stock Levels

Define par levels per room type for minibar and linen. Get alerts when stock drops below threshold. Plan replenishment proactively.

Minibar Consumption — Room 304
Heineken Beer (330ml)
Qty: 2 $12.00
Toblerone 100g
Qty: 1 $8.00
Evian Water 500ml
Qty: 1 $4.50
Auto-posted to Folio #F-0304 $24.50
Linen Status
240
Bath Towels
Par: 250
180
Bed Sheets
Par: 200
85
Pillowcases
Par: 150
Maintenance

Fix it before
guests notice.

Structured maintenance requests with priority routing, category-based assignment, and preventive scheduling. No more sticky notes or WhatsApp groups.

Request System

Any department raises a maintenance request. Auto-numbered tickets with location, description, photos, and priority level.

Category-Based Routing

Electrical, plumbing, HVAC, carpentry, civil — requests auto-route to the right team based on category. No manual triage needed.

Priority Levels

Critical / High / Medium / Low. Critical issues (water leak in occupied room) trigger immediate alerts to the engineering head.

Preventive Maintenance

Schedule recurring maintenance tasks — AC filter cleaning, elevator inspection, fire extinguisher checks. Never miss compliance deadlines.

Maintenance Dashboard
2
Critical
5
High
8
Medium
12
Low
MR-0047 — Water leak in Room 502
Plumbing | Reported: 10 min ago
In Progress
MR-0046 — AC not cooling in 301
HVAC | Reported: 1 hr ago
Assigned
MR-0045 — TV remote not working
Electrical | Reported: 3 hrs ago
Resolved
Lost & Found

Every item logged.
Every guest notified.

A digital register that replaces the dusty notebook. Found items get photographed, logged, and tracked through claim or disposal.

Photo Upload & Register

Take a photo with your phone, describe the item, log location and finder. The system assigns a unique tracking number automatically.

Status Tracking

Three clear stages: Found, Claimed, Disposed. Configurable retention period before disposal. Full audit trail on every status change.

Guest Notification

Automatically link found items to recent guests by room number. Send email or WhatsApp notification with item details and claim instructions.

Lost & Found Register
LF-0023 — Apple Watch (Silver) Found
Room 207 — Bathroom counter
Found by: Meena S. (Housekeeping)
2 days ago | Guest: James W. notified via email
LF-0022 — Passport (Indian) Claimed
Lobby — Near reception
Claimed by: Arun K. on 04 Mar 2026
LF-0021 — Umbrella (Black) Disposed
Restaurant — Table 4
90-day retention expired | Donated
Spa & Wellness

Bookings, therapists,
and folio — connected.

A complete spa management module. Guests book services, therapists see their schedules, and charges post directly to the room folio.

Service Catalog with Time Slots

Define services (massage, facial, body wrap), durations, and prices. Time slots auto-generate based on operating hours and service duration.

Therapist Schedule & Availability

Each therapist has a weekly schedule. Bookings auto-check availability. Block time for breaks, training, or off-days.

Booking Management

Book from front desk or let guests request via in-room. See all bookings in a timeline view. Reschedule or cancel with one click.

Folio Posting

Spa charges post to the guest's room folio automatically after service completion. Split billing and direct payment also supported.

Spa Booking Schedule
Today — 6 March 2026
09:00
Balinese Massage — 60 min
Guest: Lisa C. (Rm 408) | Therapist: Sari D. | $85
10:30
Deep Tissue Massage — 90 min
Guest: Mark T. (Rm 205) | Therapist: Rani K. | $120
14:00
Couples Spa Package — 120 min
Guest: Ahmed & Fatima H. (Rm 601) | 2 Therapists | $250
16:30
Facial Treatment — 45 min
Guest: Priya S. (Walk-in) | Therapist: Sari D. | $65
3 Therapists on duty Revenue today: $520
Activities

Curated experiences.
Managed effortlessly.

From sunset cruises to cooking classes — manage activity schedules, capacity, guest bookings, and revenue in one place.

Activity Master with Scheduling

Define activities with descriptions, photos, pricing, duration, and recurring schedules. Publish to guest-facing channels.

Capacity Management

Set maximum participants per session. Real-time availability shows remaining spots. Waitlist when full.

Guest Bookings & Revenue

Guests book via concierge or in-room tablet. Charges post to folio or collect direct payment. Track revenue per activity.

Activities Calendar
Sunset Cruise
17:00 — 19:00 | $75/person
8/12
spots filled
Cooking Class — Local Cuisine
10:00 — 12:30 | $50/person
6/6
Full
Snorkeling Trip
08:00 — 11:00 | $90/person
3/10
spots filled
Yoga at Sunrise
06:00 — 07:00 | Complimentary
5/15
spots filled
Transport

Airport to resort.
Fully managed.

Vehicle fleet, route rates, driver assignment, and guest bookings — all organized. From airport pickups to city tours, every trip is tracked.

Vehicle Fleet Management

Register vehicles with type (sedan, SUV, van, bus), capacity, registration number, and service status. Track availability in real time.

Route Rates & Booking

Define route-wise rates (airport transfer, city tour, day trip). Guests or concierge book with vehicle selection and pickup time.

Driver Assignment

Assign drivers to bookings. Drivers see their schedule for the day. Track trip completion and mileage.

Transport Bookings — Today
Airport Pickup Confirmed
Guest: Ahmed Al-Rashid (Rm 601) | Flight: EK-504 @ 14:30
Vehicle: Toyota Camry (KA-01-AB-1234) | Driver: Ravi M.
Day Trip — Spice Plantation In Transit
Guest: Lisa C. + 3 pax | Departed: 09:00 | ETA Return: 17:00
Vehicle: Toyota Innova (KA-01-CD-5678) | Driver: Kumar S.
Airport Drop Pending
Guest: Priya S. (Rm 302) | Flight: AI-203 @ 20:15 | Pickup: 17:00
Vehicle: Pending assignment
Guest CRM & Loyalty

Know your guests.
Reward their loyalty.

360-degree guest profiles, cross-property stay history, tiered loyalty programs, immutable points ledger, membership plans, and a self-service portal. Build relationships that bring guests back.

Guest Profiles with Preferences

Store preferences (pillow type, dietary needs, room temperature), allergies, special occasions, and communication preferences. Data follows the guest across visits and properties.

Stay History Across Properties

Complete stay history — dates, rooms, spend, feedback — across all properties in your group. Recognize repeat guests instantly at check-in.

Feedback & Review Management

Collect post-stay feedback via email/WhatsApp. Route positive reviews to TripAdvisor/Google with one click. Flag negative feedback for service recovery cases.

Loyalty Tiers

Bronze / Silver / Gold / Platinum — plus custom tiers. Auto-upgrade immediately when spend threshold is met. Annual review for downgrades. Tier benefits configured per property.

Points Ledger (APPEND-ONLY)

Every point earned or redeemed is an immutable ledger entry. No edits, no deletions — full audit trail. Breakage recognition for unredeemed points built in.

Membership Plans

Annual, lifetime, or quarterly plans with configurable benefits (room upgrades, spa discounts, late check-out). Auto-renewal with payment integration.

Self-Service Member Portal

Token-based guest portal. View points balance, redeem rewards, update preferences, see stay history, and renew membership — no app download required.

Loyalty Tiers
Bronze
0 - 4,999 pts
1,240 members
Silver
5,000 - 14,999
380 members
Gold
15,000 - 49,999
92 members
Platinum
50,000+ pts
18 members
Guest Profile — Ahmed Al-Rashid
AH
Ahmed Al-Rashid GOLD
12 stays | Lifetime spend: $28,400 | Points: 22,750
Preferences
High floor, extra pillows, non-smoking, vegetarian breakfast
Last Stay
28 Feb - 04 Mar 2026, Rm 601 (Presidential Suite)
APPEND-ONLY points ledger — 847 entries | Last: +500 pts (stay earn)
Procurement & Inventory

From purchase request
to stock ledger.

The full procurement-to-inventory cycle — purchase requisitions, vendor POs, 3-way GRN matching, multi-store stock, inter-store transfers, recipe costing, and FIFO valuation. No more spreadsheets.

Purchase Requisitions with Approval

Department heads raise PRs. Multi-level approval workflow with amount-based auto-routing. Budget check before approval.

Purchase Orders & Vendor Management

Convert approved PRs to POs. Vendor master with payment terms, tax registration, and performance tracking. Email PO directly to vendor.

GRN with 3-Way Matching

Goods Received Note validates PO quantity, GRN actual receipt, and vendor invoice — 3-way match before payment approval. Discrepancy alerts for quantity or price variance.

Multi-Store Stock Ledger

Central store, kitchen store, bar store, housekeeping store — each with its own stock ledger. Every movement is an immutable ledger entry.

Procurement Pipeline
3
PRs Pending
7
POs Open
2
GRN Today
5
3-Way Matched
PO-2026-0087 GRN Received
Vendor: Fresh Farms Pvt Ltd | Items: 12 | Total: $2,340
PO-GRN-Invoice: 3-way matched
Reorder Alerts
Olive Oil (5L) 2 left / Min: 10
Chicken Breast (kg) 5 left / Min: 15

Inter-Store Transfers

Transfer stock between stores (central to kitchen, kitchen to bar). Transfer notes with approval. Both store ledgers update atomically.

Recipe Costing with BOM

Define recipes with bill-of-materials. System calculates food cost per dish using current stock prices. Track theoretical vs actual consumption.

Reorder Alerts & FIFO Valuation

Auto-generate reorder alerts when stock hits minimum level. FIFO-based valuation for accurate cost reporting. Expiry tracking for perishables.

Recipe Costing — Grilled Sea Bass
Ingredient Qty Cost
Sea Bass Fillet 200g $8.40
Olive Oil 30ml $0.45
Lemon 1 pc $0.30
Seasonal Vegetables 150g $1.20
Herbs & Seasoning 10g $0.35
Total Food Cost
$10.70
Selling Price: $38.00
28.2% food cost
Complete Coverage

Other systems cover 3 departments.
Proxvera covers all of them.

Front Office & Reservations
Housekeeping & Room Board
F&B POS & Kitchen
Bar with QR Bottle Tracking
Spa & Wellness Center
Activities & Excursions
Transport & Fleet
Maintenance & Engineering
Procurement & Purchasing
Inventory & Stock Control
Accounting & USALI P&L
Guest CRM & Loyalty
Minibar & Linen Management
Lost & Found Register

Ready to unify every department?

Stop stitching together 5 different tools. One platform, one login, one source of truth for your entire hotel operation.

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